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Returns & Refund Policy

Last updated: August 2026 · Questions? info@ecomoptimized.com

1. What we sell

EcomOptimized sells digital products and services only: downloadable guides (such as the Shopify Blueprint), playbooks, SOP templates, and live mentorship/cohort access. We do not sell or ship physical goods, so there is nothing to physically return.

2. Digital products — all sales are final

Digital downloads are delivered instantly after checkout. Because access cannot be revoked once a file has been delivered or opened, all digital product sales are final. We do not offer returns, refunds, exchanges, or cancellations on digital products after purchase.

This applies to the Shopify Blueprint and any other PDF, template, or instant-access download.

3. Mentorship, cohorts & done-with-you services

Program fees are non-refundable once your onboarding call is booked or the first live session has been delivered, because your seat is reserved and capacity is limited (8 spots per cycle).

If you cancel in writing before onboarding begins and before any session or material has been delivered, we will refund your payment in full. Email us to request this.

4. Exceptions we do honor

Duplicate charge: if you were billed twice for the same product, we refund the duplicate in full.

Non-delivery: if your download link never arrives or the file is corrupted and we cannot fix it, we will re-deliver the product or refund it in full.

Wrong product: if you were charged for something other than what you selected at checkout, we correct it or refund it in full.

5. How to request a refund or support

  1. Email info@ecomoptimized.com with the subject line “Refund request”.
  2. Include your order number, the email used at checkout, the product name, and what happened.
  3. We reply within 24 hours (Mon–Fri) to confirm we received your request.
  4. Eligible requests are reviewed and decided within 2 business days. Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
  5. If a request is not eligible, we explain why in writing and offer support to get you the result you paid for.

There is no return shipping and no restocking fee, because no physical item is shipped. You never pay a fee to submit a request.

By completing checkout you confirm you have read and accept this policy. This policy does not limit rights you may have under applicable consumer law.